Common Topics
Getting Started
Download Health Genie from the App Store, grant Apple Health access, and your Vitality Score will be ready by tomorrow morning.
Apple Health Connection
If your data isn't syncing, go to Settings > Privacy & Security > Health > Health Genie and make sure all permissions are enabled.
Subscription & Billing
Subscriptions are managed through Apple. To cancel or change your plan, go to Settings > Apple ID > Subscriptions on your iPhone.
Privacy & Data
The Vitality Score is calculated on your device. AI, account, analytics and encrypted-storage features use external services as described in the full Privacy Policy.
Looking for answers? Check our FAQ on the main page.
Get in Touch
Have a question, found a bug, or want to suggest a feature? We'd love to hear from you.
prashanthvaidya@therunninggenie.comWe typically respond within 24-48 hours.